Telecommunications Bureau

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The Telecommunications Bureau is comprised of the police department’s Budget & Grant Administration, Dispatch Operations, Technical Services, and Office of Emergency Management. Telecommunications provides citywide 911, dispatch and emergency management services to the City of Costa Mesa. Technical Services provides citywide support and maintenance to the City’s telecommunications infrastructure, to include systems and equipment installations and electronic maintenance

Communications: provides a centralized, computer-aided Communications Dispatch Center that receives citizen requests for emergency fire, paramedics and police services; provides medical pre-arrival instructions using Emergency Medical Dispatch (EMD) procedures. It also provides a means of contact for emergency Public Services, Water District service and Orange Coast College Security outside of normal business hours.

The Office of Emergency Management (OEM): serves as the office responsible for the City’s disaster preparedness. OEM also acts as liaison to other government agencies, private sector, schools and special districts, non-government and volunteer organizations on disaster preparedness. Conducts disaster planning meetings, training and exercises; maintains disaster supplies; the Emergency Operations Center (EOC), the Joint Information Center (JIC) and the City’s Emergency Operations Plan, and ensures compliance with the National Incident Management System (NIMS).